Do you have a moment?

HOW TO USE

Speak as Kyle
Speak as Wendy
Kyle: Do you have a moment?

Wendy: Sure. What's up?

Kyle: One of the customers called and complained that you spoke to them rudely on the phone. Is that true?

Wendy: I know what customer you are talking about. That customer was the one who started speaking rudely first.

Kyle: That may be true, but we can never speak rudely to customers even if they deserve it.

Wendy: I'm sorry. The person just made me so angry that I lost my temper.

Kyle: It's okay. I already apologized to the customer so there is no problem. But make sure that this doesn't happen again. Do you understand?

Wendy: It won't happen again. I promise.

KEY VOCABULARY